Box Office

Questions? Call our box office at 416-531-1402, and we’ll promptly help you with your ticket purchase.

Prefer email? Reach us at [email protected].

Ticket Pick-Up Information and Policies

When purchasing tickets, please review Native Earth and Aki Studio Covid-19 Safety Guidelines.


Due to the ongoing pandemic, our staff is doing a hybrid model of working from home and in office. As a result, missed phone calls may experience longer response times. If you have a ticket inquiry, we encourage you to email boxoffice[at]  

  • Ticket Sales are final. Refunds and exchanges are not permitted. Tickets are valid only for the performance issued.
  • Province/State must be entered using only two letters.  (E.g. ON, AB, BC)
  • “Address” must be your mailing address attached to the credit card you purchase your ticket(s) with.
  • Please spell out the complete street address, including but not limited to Avenue, Boulevard, Circle, etc. 
  • If your mailing address is based in Etobicoke, North York, Scarborough, York or East York, please enter Toronto as your City of residence
  • For Promotional Codes: Please input the code into the “ENTER PROMOTION CODE” box, and hit the “Enter” button on your keyboard for the discount to come into effect.
  • You will receive a confirmation email detailing your ticket purchase. Some email systems may not display the full ticketing information. If you’re experiencing this, please email boxoffice[at] with your “Show Date” and “Order ID” to confirm if your ticket is in our system.

Box Office Information

NOTE: If you are having difficulty processing your ticket order online, contact us by phone at 416-531-1402 or by email at boxoffice[at]

The Aki Studio Box Office is available by phone and email during regular office hours, Monday to Friday from 10:00 AM to 5:00 PM.

You can reach us by phone at 416-531-1402 and by email at boxoffice[at] If you call when the box office is closed, please leave a voice mail and a Patron Services Representative will be happy to respond as soon as the Box Office opens.

Native Earth and Aki Studio’s Covid-19 Health and Safety Measures.

Advance reservations will be required to enter the theatre. (At this time, we do not offer walk-up tickets.) We strongly recommend booking your tickets ahead of time through this link or calling our box office at 416-531-1402. 

In-Person Ticket Purchase/Pickup and Scan
If this is your first time visiting the Aki Studio, you will be asked to give your name and email for contact tracing when you come up to the box office.

Payment Types
Online or by telephone: credit card only.
At-the-door: cash, debit, VISA and Mastercard.

Box Office Location
Aki Studio is located on the main floor of the Daniels Spectrum building, located at 585 Dundas Street East, on the south side of Dundas, just east of Parliament Street.

Valid ID
Please bring valid identification to pick up your tickets, and valid student ID (when applicable). Tickets are not mailed or emailed to patrons unless by special request. To make arrangements, contact boxoffice[at]

Theatre doors will open approximately 30 minutes before each show begins. Shows generally have general seating. Please arrive at least 20 minutes before the show begins to have more choice in seating. Food and beverage items, projectiles and other prohibited substances are not permitted inside the studio.

Please be advised, generally, latecomers are not admitted.
Due to the configuration of the stage, entrance during performances may cause a disruption to the performers as well as other patrons. For this reason, late entrance cannot be permitted unless the specific production allows latecomers. Please arrive at least 15 minutes before the time of the show to ensure admittance.

If you have any questions or accessibility concerns please call 416-531-1402 or email boxoffice[at] Visit the show page to see details on individual show latecomer policy.

Ticket Sales are Final
Refunds and exchanges are not permitted. Tickets are valid only for the performance issued.

Groups & Discounts

Group Discounts are available for most performances. Please inquire at our box office, 416-531-1402 or by email at boxoffice[at]

Most productions featured in the Aki Studio offer discounted rates for groups of 10 or more. There is no maximum group size. Contact boxoffice[at] to inquire about group rates.

We are delighted to receive schools from far and wide every year to share in our productions. We understand that seeing work at the Aki Studio can be a huge and important part of students’ understanding of Indigenous storytelling in Canada. We strive to provide school material to accompany a visit to see a Native Earth production, and are also happy to organize school bookings in conjunction with talk-backs to ensure students get the most of the experience. For more details on school bookings, please contact boxoffice[at]

As residents of Regent Park, Native Earth Performing Arts is happy to extend a Neighbour Discount to other Regent Park community members. Please inquire at boxoffice[at] for details.