Box Office Information

NOTE: If you are having difficulty processing your ticket order online, contact us by phone at 416-531-1402 or by email at

General Information

The Aki Studio Box Office is available by phone and email during regular office hours, Monday to Friday from 10:00 AM to 5:00 PM.

You can reach us by phone at 416.531.1402 and by email at If you call when the box office is closed, please leave a voice mail and a Patron Services Representative will be happy to respond as soon as the Box Office opens.

Ticket Information

Tickets are available for pick-up one hour before each show begins, in-person at the Aki Studio Box Office.

Payment Types
Online or by telephone: credit card only.
At-the-door: cash, debit, VISA and Mastercard.

Box Office Location
Aki Studio is located on the main floor of the Daniels Spectrum building, located at 585 Dundas Street East, on the south side of Dundas, just east of Parliament Street.

Valid ID
Please bring valid identification to pick up your tickets, and valid student ID (when applicable). Tickets are not mailed or emailed to patrons unless by special request. To make arrangements, contact

Theatre doors will open approximately 30 minutes before each show begins. Shows generally have general seating. Please arrive at least 20 minutes before the show begins to have more choice in seating. Food and beverage items, projectiles and other prohibited substances are not permitted inside the studio.

Please be advised, generally, latecomers are not admitted.
Due to the configuration of the stage, entrance during performances may cause a disruption to the performers as well as other patrons. For this reason, late entrance cannot be permitted unless the specific production allows latecomers. Please arrive at least 15 minutes before the time of the show to ensure admittance.

If you have any questions or accessibility concerns please call 416-531-1402 or email Or visit our page detailing our accessible performances.

Ticket Sales are Final
Refunds and exchanges are not permitted. Tickets are valid only for the performance issued.